Privacy Policy

Introduction

At Cap-Slip ("we", "our", or "us"), we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our expense tracking service.

By using Cap-Slip, you consent to the data practices described in this policy. If you do not agree with the terms of this policy, please do not use our service.

Information We Collect

Information You Provide

We collect information that you voluntarily provide when using our service, including:

• Account Information: Email address, name, and payment information when you create an account
• Receipt Data: Images of receipts and invoices you send via WhatsApp
• Communication Data: Messages you send to our WhatsApp service and support inquiries

Automatically Collected Information

When you use our service, we may automatically collect:

• Device information (type, operating system)
• Usage data (features used, frequency of use)
• Log data (access times, error reports)

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our expense tracking service
• Process and extract data from your receipts using AI technology
• Generate expense reports and summaries
• Process payments and manage your subscription
• Send you service-related communications and updates
• Respond to your inquiries and provide customer support
• Detect, prevent, and address technical issues and fraud

Data Processing and AI

Your receipt images are processed by our AI systems to extract expense information. This processing is automated and does not involve human review of your receipts. The extracted data is used solely for providing the expense tracking service to you.

Third-Party Services

We work with trusted third-party service providers to operate our service:

• PayFast: We use PayFast to process payments securely. PayFast's use of your information is governed by their Privacy Policy.
• Amazon Web Services (AWS): We use AWS to host our infrastructure and store your data securely in encrypted form.
• Twilio: We use Twilio to enable WhatsApp messaging functionality.

We do not sell your personal information to third parties. We only share data with third parties as necessary to provide our services.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit (TLS) and at rest (AES-256)
• Secure cloud infrastructure with regular security audits
• Access controls and authentication requirements
• Regular backups and disaster recovery procedures

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. You may request deletion of your account and data at any time. We will retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights (POPIA Compliance)

In accordance with the Protection of Personal Information Act (POPIA), you have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Objection: Object to the processing of your personal information
• Data Portability: Request your data in a structured, commonly used format

To exercise these rights, please contact us using the information below. We will respond to your request within 30 days.

Children's Privacy

Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@cap-slip.com
• Contact form: cap-slip.com/contact