Frequently Asked Questions

Cap-Slip is an expense tracking service that works through WhatsApp. Simply take a photo of your receipt, send it to our WhatsApp number, and we'll automatically extract the details and organize your expenses. You'll receive organized reports delivered to your email.

No! Cap-Slip works entirely through WhatsApp, which you probably already have on your phone. There's no app to download, no updates to install, and no new interface to learn.

Our AI uses advanced optical character recognition (OCR) and machine learning to extract information from your receipts. It identifies the merchant name, date, total amount, and individual items. The AI continuously improves its accuracy based on the receipts it processes.

You can send photos of paper receipts, digital receipts, invoices, and bills. Our AI handles various formats including thermal paper receipts, printed invoices, and screenshots of digital receipts.

We send expense reports directly to your email. Depending on your plan, you'll receive monthly or weekly summaries. You can also request an export at any time by messaging Slippy on WhatsApp.

Your 7-day free trial gives you full access to all features of your chosen plan. No credit card is required to start. At the end of the trial, you can choose to continue with a paid subscription or your account will be paused.

Yes! You can upgrade or downgrade your plan at any time. When you upgrade, you'll get immediate access to the new features. When you downgrade, the change takes effect at your next billing date.

You can cancel anytime by contacting us through the contact form or by messaging Slippy on WhatsApp. There are no cancellation fees or penalties. Your access continues until the end of your current billing period.

We accept all major credit cards (Visa, MasterCard, American Express) and debit cards through our secure PayFast payment processor. We do not store your card details on our servers.

Yes. We use industry-standard encryption (AES-256) for all stored data and TLS for data in transit. Your receipt images and extracted data are stored in secure AWS infrastructure with regular backups.

Only you have access to your receipts and expense data. Our AI processes receipts automatically without human review. We never share, sell, or use your data for advertising purposes.

Yes. You can request deletion of your account and all associated data at any time. Contact us through the contact form and we'll process your request within 72 hours, in compliance with POPIA requirements.

Yes. We comply with the Protection of Personal Information Act (POPIA) and take data protection seriously. You can read our full privacy policy for details on how we collect, use, and protect your information.

You can reach our support team through the contact form on our website, by emailing support@cap-slip.com, or by messaging Slippy on WhatsApp. Pro and Business customers receive priority support with faster response times.

Our support team is available Monday through Friday, 9am to 5pm SAST. Business plan customers have access to extended support hours and dedicated account managers.

If Slippy misreads a receipt, you can correct the information by messaging back on WhatsApp. Simply reply to the confirmation message with the correct details. Our AI learns from corrections to improve future accuracy.